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Software Applications for Microsoft Excel
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Golf Tracker for Excel Support PageOur online technical support provides answers to common questions and work arounds for common problems. If you do not find the information you need, please use our e-mail support option.
I get a run-time error 6, run-time error 13 or run-time error 1004 when clicking the Enter Score or Save score buttons on my scorecards.
These problems occurred on some Excel installations with version 1.2 & 1.3. To correct the problem, make sure you have the latest version of Golf Tracker for Excel - version 1.3a or later. If this does not solve the problem, you will need to download and install the latest service pack for your version of Microsoft Office. (There was a bug in the initial release of Excel 2002 (XP) that caused the error on some installations but it may also apply to earlier releases also.) You will need to recreate your scorecards if you are still getting run-time 6 errors after installing the latest updates.
When I try to edit a scorecard or enter a score, the new file task pane opens but nothing else happens. How can I access my scorecards or enter a new score?
If you are using Excel 2002 (XP), the "New Workbook Task Pane" is displayed when you click the "Enter Score" button. Just select the General Template option and the New File dialog box will appear. Select the Golf Courses tab and all of your golf course scorecard file templates will be listed. This behavior only affects the initial release of Excel 2002 (XP) and can be corrected by installing Service Pack 1 for Microsoft Office. In Excel 97 and 2000, the New File dialog box is displayed by default.
When I start Golf Tracker for Excel, I receive a message stating that "The macros in this project are disabled." How do I correct this problem and enable macros?
In order to enjoy all the features that our Excel applications provide, it is necessary to have macros enabled in Excel. You may receive a security warning that the file "contains macros by DJI Computer Solutions." In order for Golf Tracker for Excel to do its job, you will need to enable the macros it contains. Rest assured that the macros are safe and perform only basic Excel functions. They have been digitally signed and protected to insure that they were created by DJI Computer Solutions. To enable the macros and eliminate future warning for files published by DJI Computer Solutions, check the "Always trust macros from this publisher" check box and click the Enable Macros button. If you are still having problems enabling macros or would like additional information, click this link to our Security page.
I get an application error and sometimes Excel crashes when I'm using Golf Tracker. How do I correct this problem.
This problem is caused by a bug in Office/Excel 97 and you can correct the problem by downloading the latest patches for Office 97. The bug is due to a program installing a newer version of the Office Automation files (including OLEAUT32.DLL) that is not completely compatible with Excel 97. You can determine which Excel patches you need to apply by reading the Microsoft Knowledgebase article Q232652 at: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q232652
If you are experiencing frequent crashes in Excel 2000 or Excel 2002/XP, use the Detect and Repair option on the Help menu to verify that your Excel installation has not been damaged and the Office automation features are still intact. You can also go to the Microsoft Office web site and use the Office Update feature to install the latest patches. When installing the latest patches, Excel's macro security policy will be modified without your permission. Click this link to our Virus Protection page for more details.
This problem also occurred with some Windows 98/NT installations and the error was due to the opening screen graphic embedded in the Golf Tracker for Excel main sheet. This problem is corrected with version 1.1b and higher. You can download the most recent version from the Golf Tracker Home Page. To see instructions for importing your data from a previous version to the new version, click this link.
I get a VBA error when I click the "Save Score" button after entering scoring information into a score card. The program then stops without transferring the score or saving the scorecard. How do I correct this problem?
This problem occurred on some Excel 97 and Excel 2000 installations and the error message varied depending on the version of Golf Tracker for Excel. This problem is corrected with version 1.1b and higher. You can download the most recent version from the Golf Tracker Home Page. To see instructions for importing your data from a previous version to the new version, click this link.
You can simply cut and paste the data into the new version. All the scorecard templates and the scorecards that you have created will continue to work as they are.
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